TRC Chaperone Training
Meeting the client
Visible and Hidden Disabilities
Well-being of your client
Online Certification Quiz
Dealing sensitively with persons with disabilities
How you speak with someone, i.e., the tone and phrases you use, can go a long way toward setting a person at ease in your company, or putting them on edge and defensive. If you are accompanying a person with a disability, be assured that your client is not looking for pity. Most likely, they don’t consider their condition as a detriment. It may be natural, and you may even feel it’s welcome, but it’s not helpful to assume a tone of condescension and misfortune. Don’t focus on the disability – focus on the person. If conversation ensues, go in the direction you would on first meeting anyone – general small talk of a positive nature. If the client is a “frequent rider”, at some point – if the person brings it up – it may be appropriate to discuss the challenges your client faces.