TRC Chaperone Training

Course Overview

Program Administration

Rideshare Etiquette

Preparing Mentally

Words Matter

Assistive Devices

Dealing Sensitively

Service Animals

Meeting the client

Visible and Hidden Disabilities

Bloodborne Pathogens

Difficult Situations

Well-being of your client

COVID-19 Protocol

Online Certification Quiz

Dealing sensitively with persons with disabilities


How you speak with someone, i.e., the tone and phrases you use, can go a long way toward setting a person at ease in your company, or putting them on edge and defensive. If you are accompanying a person with a disability, be assured that your client is not looking for pity. Most likely, they don’t consider their condition as a detriment. It may be natural, and you may even feel it’s welcome, but it’s not helpful to assume a tone of condescension and misfortune. Don’t focus on the disability – focus on the person. If conversation ensues, go in the direction you would on first meeting anyone – general small talk of a positive nature. If the client is a “frequent rider”, at some point – if the person brings it up – it may be appropriate to discuss the challenges your client faces.

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