Preparing for your role
as a TRC Chaperone
Before every worthwhile task, a certain amount of preparation is necessary – both physically and emotionally. Due to the nature of vulnerable populations gaining access to essential services, with prioritization given to non-emergency medical transportation, the clients you will serve may be physically or emotionally fragile.
Be sure to leave “home” at home to best enable a calm and friendly state of mind for each client you serve. Any of the trips that you chaperone may involve an emotional event for the client; your demeanor is always important.
TRC Chaperone Training
Course Overview
TrustedRide-Certified Services
Procedures for following CDC and Health Departments
Safety First
Transportation Provider
Online Scheduling
Preparing for your TRC Role
In Case of Medical Concerns
HIPAA
Well-being of your Client
Mandated Reporting
Service Animals
Medical Training
Mental Health First Aid
Online Certification Quiz
Assessing needs: Any information about limitations of the client should have been communicated to you prior to arrival. If this information has not been made available to you and you sense there may be a need, whether emotional or physical, ask if there are any special considerations the client would like you to be aware of. If so, do not assume assistance of any kind is needed – always ask if you may help. And then, if needed, ask how best to provide the assistance. Independence is as highly valued by individuals with disabilities as it is by those without.
Providing assistance to/from the residence or destination to the vehicle: If assistance seems necessary ask IF help is needed and, if so, WHAT help would be appreciated. If an assistive device is in use and needs to be temporarily set aside, ask permission first. A walker, crutch or cane should be considered as an extension of the person and treated sensitively. If the client is being accompanied after surgery or medical procedure, likely the client will be brought to the vehicle in a wheelchair. Whenever possible, allow the nurse/attendant to assist the client into the vehicle. On the ride to their home or other destination, try to assess the client’s physical and emotional condition and prepare mentally for the transfer after arriving.