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Opening Car Door

Closing the Gap in

Non-Emergency Medical Transportation

About TrustedRide-Certified

Every day in America, countless older individuals and adults with disabilities depend on their family, friends, and neighbors to drive them to doctor appointments, grocery stores, and just about anywhere.  At the same time, millions of their peers who might not have such access to a ride remain at home risking the need for acute care by forgoing needed exams and procedures, despite the stream of transportation services available on an on-call basis in nearly every community in the country – rideshare, a commonplace part of the mobility of younger members of the community.


The rise of rideshare services has made curb-to-curb transportation services more plentiful and affordable.  For many, however, curb-to-curb leaves a gap in service. TrustedRide-Certified closes that gap and, consequently, makes rideshare services, volunteer drivers, and other existing transportation options available to populations who today are not able to access those services. TRC Chaperones provide door-to-door convenience to and from doctor's appointments and medical procedures -- in a way not previously available -- ensuring the safety, security, and comfort of the patients every step of the way.

For patients of clinic procedures and same-day surgery: Protocols in place to protect patients and mitigate liability require those being discharged from medical facilities to be discharged to the company of a responsible adult for their ride home. While a solo driver may occasionally serve the purpose (most facilities will not allow a patient to leave unescorted to a waiting taxi or rideshare), TrustedRide-Certified goes the extra length to close the gap, turning curb-to-curb service into door-to-door service.

For seniors: Older individuals are often reluctant to seek out a ride not backed by a larger corporate or government entity. Getting into a stranger’s car can be discomforting. Smartphones and the use of an “app” can be an obstacle to travel.





Patient Ready

For Discharge

Chaperone Greets Patient

Call Ride:

Healthcare provider uses existing dashboard to order rideshare

Ride 1:

From healthcare center to patient destination

Ride 2:

Return chaperone from patient destination

A Pandemic-Friendly Model

During the COVID-19 Pandemic, Trusted-Ride Certified will ensure your safety by instilling Coronavirus safety specific training and guidelines and only offering services deemed completely safe and essential. 

Our Service Guarantee



Get patients to their appointments on time, safely and securely.



Ensure the safety and wellbeing of patients in the care of TRC credentialed chaperones.

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All TRC Chaperones are trained and certified, meaning your quality care is our guarantee.



TrustedRide-Certified vets and approves all volunteer members of the program meaning you truly are Directed, Protected and Assured.


Meet the Team

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Alan Lopatin

Founder, President, CEO

Alan Lopatin has worked on aging and multigenerational issues for more than three decades and currently serves as a member of the Leadership Council of Aging Organizations (LCAO) and chaired LCAO's 2016 "Seniors Decide" Presidential Forum Task Force. As General Counsel to the U.S. House of Representatives Committee on Education and Labor, Alan provided lead staffing for reauthorization of the Older Americans Act and other significant human services public policy. As Director of the Washington Office of the National Senior Corps Association, he has worked to promote productive aging and community services. Alan is President of Ledge Counsel, Inc. BA, Yale University; JD, Washington College of Law, American University.


Deborah Kayton-Michals


Deborah Kayton-Michals specializes in movement learning and cognitive development. As a consultant and trainer, Deborah has provided creative and professional human resource programming for more than three decades, developing and directing programs at institutions including the Educational Alliance social service agency, 14th and 92nd St Y’s, NAEYC, OMEP International, Edulearn Barcelona, Yale University, and Moving Senior Arts. Deborah is President of Learn With Action LLC, and author of the “Active Learning” series (Gryphon House/Kaplan). BA, Yale University; MFA, New York University.

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TRC Resources



Bridging the Gap in Non-Emergency 
Medical and Other Essential 
Transportation Services


TrustedRide: A New Approach to Providing Transportation Assistance

Intro to TRC

Why TRC is here today!



P.O. Box 40097, Washington DC 20016

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