Not Just a Ride—A Reliable Partner Door through Door.
Seamless partnerships between rideshare providers and TrustedRiders™ Chaperones create a fully supported, person-centered transportation experience.
A New Standard in Transportation Support
TrustedRide CERTIFIED is the nation’s first organization to set evidence-based standards for door-through-door Chaperone services that integrate seamlessly with any form of transportation—rideshare, public transit, paratransit, or private vendors. While we don’t provide transportation ourselves, we partner with sites and providers to ensure trusted, consistent, and coordinated service.
Door-through-door—not curb-to-curb
Fully integrates with rideshare platforms
Supports ambulatory clients and those using assistive devices
Reduces missed appointments
Addressing the negative impact of transportation barriers as a social driver of health (SDOH).
Because Getting There
Isn’t Always Enough
Rideshare access alone isn’t the solution. Human support is.
Free rideshare services to Medicaid patients did not significantly reduce missed medical appointments, with rates remaining around 36% for both those offered rides and those not.
Research from the University of Pennsylvania shows that simply offering rideshare services does not significantly increase appointment attendance among older adults. TrustedRiders™ bridges that gap by adding trained, compassionate support—before, during, and after the ride.
​Our Chaperones ensure safety, comfort, and emotional reassurance every step of the way, building trust and reducing the likelihood of no-shows, confusion, or isolation.
Working With—Not Around—Your Transportation Network
TrustedRide CERTIFIED doesn’t replace rideshare. We enhance it.
Our platform works alongside rideshare providers like Uber and Lyft, as well as NEMT brokers, livery services, and community transit systems. Through simple site-level partnerships, healthcare systems can combine modern ride options with certified, trained Chaperones to ensure every patient arrives—and returns—safely and with dignity.
Let's Hit the Road Together!
We welcome collaborations with rideshare providers, transit systems, brokers, and healthcare systems ready to rethink what patient transportation can look like. Together, we can build a better standard—one that reduces missed appointments, improves outcomes, and strengthens health equity.
Become A Transportation Partner!​
Support for Those Who Need It Most
TrustedRiders™ Chaperones serve individuals who are ambulatory but vulnerable—those navigating aging, chronic conditions, limited mobility, or simply a confusing healthcare environment.
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Whether it’s helping with a walker, navigating hospital lobbies, or remembering appointment instructions, our model is designed for:
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Older Adults
Passengers with Disabilities
Medicare / Medicaid Recipients
Individuals discharged from surgery or procedures
People facing structural barriers to access