Become A TrustedRide CERTIFIED Chaperone
Support. Navigate. Empower.
Become a certified chaperone and make a difference—one ride at a time.
TRC chaperones provide more than just a helping hand—they ensure patients feel safe, seen, and supported from their front door to their final destination. Whether it’s helping navigate hospital corridors, offering calm reassurance before a procedure, or ensuring compliance with discharge instructions, our chaperones bring humanity back into healthcare transport.
Online, On-Demand Training—Tailored to the Care Journey
Training is developed by our 501(c)(3) nonprofit partner, TrustedRiders™, and delivered entirely online. Every chaperone completes a core certification—customizable for your care setting.
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Required for all chaperones, regardless of setting:
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Module 1: The TrustedRiders Commitment
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Module 2: Your Role as a TrustedRider
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Module 3: Safety First…ALWAYS
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Module 4: Transportation Assistance
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Module 5: Compliance with Health Guidelines
Optional Add-ons (based on client needs)
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Mental Health Support
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Skills for Success
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Client-Specific Training
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Custom Modules developed with Community-Based Organizations (CBOs)
Different Paths.
One CERTIFIED Standard of Care.
While every chaperone receives our gold-standard core training, client organizations can add modules specific to their setting—whether it’s elective surgery protocols, clinical trial logistics, or behavioral health nuances. We also offer branded training environments that reflect your organization’s voice, standards, and care philosophy.
Formalize Existing Teams
For clients already offering patient assistance: formalize and elevate your model with TRC training and compliance.
Community-Based Recruitment
We partner with community-based organizations (CBOs) to identify chaperones from the communities we aim to serve. This creates a more trusted, culturally relevant care experience.
Workforce Partners
When demand exceeds supply, we collaborate with vetted local staffing providers to ensure full coverage. All staff complete the full TRC training to maintain fidelity to the model.
Enhancing every journey with
confidence, compassion, and care.
TrustedRide CERTIFIED (TRC) is the essential layer in patient navigation, offering professionally trained chaperones, seamless coordination, and expert guidance to make access to care safer and more reliable.
Rooted in healthcare and validated by federal studies, our proven model has expanded to include clinical research, autonomous vehicle support, and personalized patient and caregiver services.
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With relationships throughout the whole-person care ecosystem and in partnership with community-based organizations, we work to remove barriers to well-being—enhancing safety, accessibility, and peace of mind every step of the way.
STUDY RESULTS: Ascension St. Agnes Hospital, Baltimore, MD.
Altarum found a:
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92% Increase in Appointment and Procedure Attendance.
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2:1 ROI in cost reductions and outcome improvements.
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Savings accrued for the hospital in the first year of the program.