Solutions for
Healthcare & Payer Organizations
As your care coordination partner, we offer end-to-end support, not just a ride.
The TRC Chaperone Program offers door-through-door support for patients navigating non-emergency medical and essential care appointments.
Each chaperone is trained, HIPAA-compliant, and certified through our online TrustedRide Certified™ learning platform — a rigorous curriculum that includes patient privacy, infection control, telehealth literacy, and interpersonal safety.
Certified Chaperones. Better Access. Lower Costs.
TrustedRiders™ is built for health systems and payers navigating the growing complexity of patient logistics. Whether you’re seeking a reliable discharge protocol for anesthesia cases, trying to close HEDIS and STARS gaps, or working to improve access in underserved communities, TR’s model adapts to your goals. We support everything from Medicaid care coordination to clinical trials and remote patient monitoring programs.
Reduced No-Shows
Reliable, supported transportation reduces missed appointments and avoidable cancellations.
Systemwide Cost Savings
TR services lower ER visits and reduce costly readmissions by closing the loop on follow-up care.
Tailored Implementation
Our training, tech, and workflow integration are customized for your site, your patients, and your community needs.
Improved Health Outcomes
Better attendance drives stronger chronic disease management, medication adherence, and follow-up care.
Operational Efficiency
Your case managers and care teams spend less time coordinating logistics — and more time on clinical care.
Enhancing every journey with
confidence, compassion, and care.
TrustedRide CERTIFIED (TRC) is the essential layer in patient navigation, offering professionally trained chaperones, seamless coordination, and expert guidance to make access to care safer and more reliable.
Rooted in healthcare and validated by federal studies, our proven model has expanded to include clinical research, autonomous vehicle support, and personalized patient and caregiver services.
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With relationships throughout the whole-person care ecosystem and in partnership with community-based organizations, we work to remove barriers to well-being—enhancing safety, accessibility, and peace of mind every step of the way.
STUDY RESULTS: Ascension St. Agnes Hospital, Baltimore, MD.
Altarum found a:
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92% Increase in Appointment and Procedure Attendance.
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2:1 ROI in cost reductions and outcome improvements.
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Savings accrued for the hospital in the first year of the program.