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TRC Chaperone Training

Course Overview

Program Administration

Rideshare Etiquette

Preparing Mentally

Words Matter

Assistive Devices

Service Animals

Meeting the Client

Visible and Hidden Disabilities

In Case of Medical Concerns

Difficult Situations

Well-being of Your Client

COVID-19 Protocol

Medical Training

Online Certification Quiz

Difficult Situations

Combative nature and attitude

In all likelihood, negativity abounds. They may feel they are the “victim” of whatever situation is the reason for the “attitude”. It doesn’t matter if the attitude was acquired in the last few minutes or is “standard equipment” with their personality. The difficulty in working with such people is that they are seldom looking for a solution.


Your response

  1. While it’s likely that the person isn’t interested in a solution to the “problem”, nevertheless a place to start is by validating the complaint. We may not be on board with the reasoning, but the complaint is definitely valid with the person. Then ask how they would like to see the problem resolved.

  2. Don’t allow emotions to take over. Oddly enough, the more irrational a person becomes, the easier it is to remove ourselves emotionally, or at least, it should be!

  3. Don’t think you have to win.

  4. If things get out of hand, refer the issue to your TRC administrative. Sexual and physical improprieties and recognizing problem behaviors.



You as a chaperone should never introduce a sexually-oriented topic in conversation. If your client begins to go down that road, be clear that the topic is an uncomfortable one for you and your preference is to find another topic to discuss. Any persistence on the part of the client should be reported to your administrative personnel.



Depending on the physical condition and physical abilities of your client, you may need to come in physical contact. Always announce your intention. As we’ve stressed before, any assistance should be with permission from the client, particularly where physical contact is concerned. If the client becomes abusive in a physically concerning manner, the word “Stop!” should be used. If the situation worsens, have the driver pull over and contact your administrative personnel for counsel on how to proceed.



De-escalation begins with a refusal to tolerate sexual advances, sexually explicit language, physical or verbal abuse. Be clear about the improper behavior and, if it continues, contact your administrative personnel.

© 2020 by TrustedRide-Certified, LLC

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