Is the customer always right? We know this is not the case, but as service providers, we are called on to stretch our limits of acceptance and understanding. Seek resolution of any disagreement, starting with accepting the complaint or disagreement as valid. It may not seem so from our perspective, but the client will appreciate the validation. Put yourself in the other person’s shoes. If you find resolution is not possible, politely refer the person to the organization with name and contact information for the appropriate person to handle the situation.