Before every worthwhile task a certain amount of preparation is necessary. These can be of a physical nature or an emotional one. There are usually things that must be gathered together, but there is also a professional attitude that must be “put on” prior to engaging in important tasks such as the accompanying of a potentially emotionally or physically fragile person.
The next few slides include information on how to prepare before trips; mentally and physically. This includes attitude, controlling emotions, familiarity with the client and itinerary, and customer service ethic.
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