TRC Chaperone Training

Course Overview

Program Administration

Rideshare Etiquette

Preparing Mentally

Words Matter

Assistive Devices

Dealing Sensitively

Service Animals

Meeting the client

Visible and Hidden Disabilities

Bloodborne Pathogens

Difficult Situations

Well-being of your client

COVID-19 Protocol

Online Certification Quiz

Rideshare Etiquette

Your interest in being a chaperone for a client of TrustedRide – Certified is providing a much-needed service, enriching the lives of those you serve and, hopefully, enriching your life as well! Since we primarily use recognized ride-hailing services such as Lyft and Uber, there are some considerations when ordering and riding with these services which will make your and the client’s trip more enjoyable.

  • Be on time: some services charge a penalty for late availability when they arrive to pick you up. Make the order for the ride when you are ready to go.

  • Identifying you and your client: if you feel there is a need to distinguish you and the client from others in the vicinity, text the driver with the needed information.

  • Driver contact: keep additional contact to a minimum. Unnecessary texts are a distraction and can be dangerous for the driver. Additionally, you would appreciate it if your driver paid complete attention to driving while you are a passenger!

  • Positive identification of your driver: make sure the information about vehicle type and driver description are a match before entering the vehicle.

  • Who gets the door: you as chaperone will open and close the door for the patient.

  • Where do we sit: enter away from traffic, if possible. Sit in the back seat. Since you will be accompanying a client, have them enter first and slide over if they are able. If your client has a physical impairment, seat the client first, and then, being aware of traffic, enter the vehicle by the other door.

  • Which way do we go: likely, the driver will use GPS to find a route, but if you are uncomfortable with the direction taken, say something.

  • Leave the vehicle the way you found it: check for all belongings and remove any trash as you leave.

  • Feedback: if there is an opportunity to rate your driver, do so honestly.

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