TrustedRide – Certified (TRC) trips will be scheduled from a doctor’s office, clinic or thru contacting the Chaperone service provider. The scheduling service provider will ensure that all necessary information regarding the appointment is recorded and that all healthcare concerns are documented. The chaperone support will be scheduled to begin at the client’s home and include any other designated destinations requested.
The TRC service provider will contact and confirm you as a chaperone and you will schedule the trip. If the service provider is working directly with a clinic then they will schedule a pick-up at the clinic plus return, this is a two-stop booking with the ride-hailing service. See instructions below for details.
Your rides will be tracked by TRC service provider and you will be provided with contact information related to your scheduled appointment for Chaperone support.
TRC Administration during the COVID-19 Pandemic
In light of CDC guidance on social distancing during the coronavirus pandemic, in many cases, a team will provide chaperone support to each client (older person, adult with disabilities, and/or their caregivers) based on an individual’s needs assessment.
From pickup to discharge from a day procedure, a TRC Chaperone will meet the patient immediately outside their home and then the medical facility, and escort them (from a 6’+ distance) and ensure their safe entry into the vehicle, providing the patient, if they do not have their own, with appropriate PPE (mask and gloves). If requested and available, at the point of departure, the patient’s trip coverage would be handed off to a TRC Virtual Chaperone who monitors their progress, maintaining telephone contact if desired, to then meet them at the curb outside their arrival location, escorting them safely to the threshold of their destination. Upon the safe delivery of a client, the TRC Virtual Chaperone will have the option of reinstating their availability for another assignment.