As a professional, how you conduct yourself during your time with the client is important. If you feel it’s appropriate and would be appreciated, open up a conversation with the client. As mentioned, it’s not helpful to begin conversation with a focus on any disability the person may have. Stay with general, non-emotional or potentially controversial topics. If the client isn’t responsive to attempts at starting a conversation, don’t press the point.

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If this is a hospital visit or doctor’s appointment, there may be aspects of the visit that have brought discouragement or disappointment. Use your intuition to guide your involvement. Sometimes not saying anything is wisest.

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Your duties

My attitude toward the client

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Your attitude towards your client, as a professional, is not to be influenced by your own feelings or the demeanor of the client. Stay positive. Remember that your primary responsibility is to provide safe passage to/from your client’s destination.